Return Policy

Last updated September 4, 2026. This page is the Refund Policy referred to in our Terms of Service.

At a glance

  • You have 30 days from the day you receive your order to request a return.
  • Items must be unused, unopened and in their original packaging, with your order number as proof of purchase.
  • Request first. Email info@doalures.com with your order number before sending anything back — returns that arrive without a request can't be accepted.
  • You choose a refund to your original payment method, an exchange, or store credit.
  • Return shipping is on you, unless the item is defective, damaged or not what you ordered — then we send a prepaid label.

How to start a return

  1. Email info@doalures.com within 30 days of delivery. Include your order number, the item(s) you want to return, and whether you'd like a refund, an exchange or store credit.
  2. We'll reply with return instructions. If the return is our error, the reply includes a prepaid shipping label.
  3. Pack the item in its original packaging and ship it to:
    D.O.A. Lures – Returns
    5286 S.W. 16th Ave.
    Okeechobee, FL 34974
  4. Keep your tracking number. We can't be responsible for return packages that don't reach us.

What can be returned

Any item that is unused, unopened and in the condition you received it, returned within 30 days of delivery with a valid order number. Lures must still be in their original sealed pack or blister.

What can't be returned

  • Opened or used lures. Soft plastics, jig heads, Bait Busters, TerrorEyz, Shrimp and any other lure that has been removed from its pack, rigged or fished are final sale.
  • Worn or washed apparel. Shirts, hoodies, hats and other apparel must be unworn, unwashed and with tags attached.
  • Clearance and sale items. Anything marked down or sold as clearance is final sale.
  • Tournament entries and event items. Paddlers Tournament entries, lunch tickets and other event purchases are non-refundable.
  • Gift cards.

Refunds

Once your return arrives and is inspected, we'll email you to confirm it's been approved. Approved refunds go back to your original payment method within 10 business days of our receiving the return; your bank or card issuer may take a few more days to post it. The original shipping charge, if any, is not refunded unless the return is our error.

If you'd rather have store credit, we'll issue a D.O.A. Lures gift card for the full merchandise value instead.

Exchanges

Need a different size or color? Tell us in your return request and we'll ship the replacement as soon as your return is received. If the replacement costs more, we'll send a payment link for the difference; if it costs less, we'll refund the difference. The fastest way to get the right item is to place a new order for it and return the original for a refund.

Damaged, defective or wrong items

Check your order when it arrives. If anything is damaged in transit, defective, or not what you ordered, email info@doalures.com within 30 days with your order number and a photo. We'll make it right with a prepaid return label and a replacement or full refund, including any shipping you paid.

Shipping

  • Orders of $75 or more ship free (USPS, within the United States). Applies to retail orders; wholesale shipping terms are on the Wholesale page.
  • Orders under $75 ship for a flat $6.99 (USPS, within the United States).
  • Orders ship the next business day and typically arrive in 2–4 business days.
  • Once a package leaves us, delivery timing is in the carrier's hands. If tracking shows a package as delivered but you don't have it, check with neighbors and your local post office, then contact us and we'll help.

Questions

Email info@doalures.com or call (772) 287-5001, Monday–Friday.

D.O.A. Lures · 5286 S.W. 16th Ave., Okeechobee, FL 34974